Privacy Policy
Waterfall Villas – Costa Rica
Last updated: 11-18-2025
Waterfall Villas (“we,” “our,” or “the Resort”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or stay at Waterfall Villas in Costa Rica, use our website, or communicate with us.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Postal/billing address
- Payment details (processed securely via third-party payment processors)
- Identification documents when required by local regulations
- Booking and reservation details
1.2 Automatically Collected Information
When you visit our website or online booking system, we may automatically collect:
- IP address
- Browser type and device information
- Cookies and usage data
- Pages viewed and time spent on our site
1.3 Sensitive or Special Information
We only collect this information when necessary and voluntarily provided:
- Dietary restrictions or allergies
- Medical or accessibility information relevant to your stay
- Spa or wellness preferences
2. How We Use Your Information
We use the information we collect to:
- Process and manage reservations
- Provide hospitality and personalized service
- Respond to inquiries and customer service requests
- Process payments and send invoices
- Improve our website and services
- Send confirmations, updates, offers, or newsletters (you may opt out at any time)
- Comply with legal obligations in Costa Rica
3. Sharing Your Information
We do not sell your personal information. We may share it only in the following situations:
3.1 Service Providers
With trusted third parties that assist with:
- Payment processing
- Booking and reservation management
- Website hosting and analytics
- Email and marketing communications
These providers are obligated to protect your information.
3.2 Legal Compliance
We may disclose information if required to comply with:
- Costa Rican law
- Law enforcement requests
- Court orders or government regulations
3.3 Business Transfers
In the unlikely event of a merger, sale, or business transfer, guest information may be part of the transferred assets.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect personal data, no method of transmission or storage is 100% secure.
5. International Data Transfers
If you are visiting from outside Costa Rica, please be aware that your information may be processed in Costa Rica or other locations where our service providers operate. By providing your information, you consent to this transfer.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Analyze site traffic
- Improve user experience
You can manage cookie preferences through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion
- Limiting or objecting to certain uses
- Withdrawing consent
To exercise your rights, contact us at the address below.
8. Retention of Information
We retain personal information only as long as necessary to:
- Complete your booking or stay
- Provide related services
- Comply with legal obligations
- Resolve disputes or enforce agreements
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these third-party websites.
10. Children’s Privacy
Waterfall Villas does not knowingly collect personal information from children under 16 without parental consent. If we learn that such information has been collected, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be revised accordingly. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Waterfall Villas
Costa Rica
Email: info@waterfallvillas.com
Phone: +1 408-480-8588
Website: waterfallvillas.com